Refund policy

At VolleyTide, we want your experience to be simple, fair, and hassle‑free. Because tennis balls are consumable products, we operate a refund‑only policy. We do not accept physical returns. This means you save money and time — no shipping fees, no packaging, and no trips to the post office. Just quick refunds when something isn’t right.

Refunds
Refunds are available within 14 days of delivery.

Items must be unused, unopened, and in original condition.

To request a refund, send us a photo of the unopened product.

Once approved, we’ll ask for a quick photo showing the item has been discarded or made unusable.

After proof of disposal is received, your refund will be issued to your original payment method.

This ensures fairness for all customers and prevents refunded items from being reused or resold.

Defective Items
We stand behind our products and always honor refunds for legitimate defects.

Visible defects must be reported within 48 hours of delivery with photo or video proof.

Hidden defects can be reported once discovered.

Once approved, we’ll ask for a quick photo showing the defective item has been discarded.

After proof is received, you’ll receive a full refund.

This process protects you while avoiding the burden of return shipping.

Exchanges
We don’t process direct exchanges. The fastest way to get what you want is to request a refund for your current item, and once approved, place a new order for the product you prefer.

What’s Not Covered
Refunds are not available for:

Opened or used tennis balls

Items damaged through misuse

Claims made after the 14‑day window

Visible defects reported after 48 hours

Products showing intentional damage

Refund Processing
Refunds are issued to your original payment method once proof of disposal is received. Processing usually takes 3–5 business days, and you’ll receive a confirmation email once it’s complete.

Our Promise
This policy is designed to be clear and fair. You save money by avoiding return shipping, and we ensure you’re always covered for legitimate defects. It’s quick, convenient, and customer‑friendly — just the way it should be.

Contact Us
For refund requests or questions, reach out to us at:
zach@volleytide.com